REFUND & CANCELLATION POLICY
Last Updated: September 13, 2026
At RetailPure, we provide subscription-based software services. Please read this policy carefully before purchasing a plan.
1. NO REFUND AFTER PURCHASE
All RetailPure subscription plans are non-refundable once purchased and activated.
Once a customer purchases a subscription plan, the payment is considered final and RetailPure will not provide refunds for the purchased plan, including cases where the customer:
• Changes their mind after purchase
• Does not use the service
• Stops using the service before the subscription period ends
• Does not require the service anymore
• Purchases the wrong plan
• Has unused time remaining in the subscription period
Customers are encouraged to review the plan, features, pricing, and requirements carefully before completing the purchase.
2. SUBSCRIPTION CANCELLATION
Customers may cancel their subscription to prevent future recurring charges, where applicable.
Cancellation will stop future renewals but will not result in a refund for the current subscription period.
The customer may continue using the service until the end of the already-paid subscription period, subject to the applicable plan terms.
3. DUPLICATE PAYMENTS
If a customer is accidentally charged multiple times for the same subscription due to a duplicate transaction, RetailPure may refund the duplicate payment after verifying the transaction.
4. FAILED OR UNSUCCESSFUL PAYMENTS
If a customer's account is debited but the RetailPure subscription is not successfully activated, the customer may contact us with the payment or transaction details.
After verification, RetailPure will investigate the transaction and, where applicable, arrange for the amount to be refunded.
5. UNAUTHORIZED TRANSACTIONS
If you believe a payment was made without your authorization, please contact us immediately with the relevant transaction details.
RetailPure may investigate the transaction and take appropriate action.
6. REFUND PROCESSING
Where a refund is approved under the circumstances described above, the refund will generally be processed to the original payment method used for the transaction.
The time taken for the refund to appear in the customer's account may vary depending on the bank, card issuer, UPI provider, or payment service provider.
7. HOW TO CONTACT US
For payment, cancellation, or refund-related queries, please contact:
RetailPure
Email: support@retailpure.com
8. CHANGES TO THIS POLICY
RetailPure reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated Last Updated date.