REFUND & CANCELLATION POLICY

Last Updated: September 22, 2026

At RetailPure, we provide subscription-based software services. This Refund & Cancellation Policy explains how free trials, paid subscriptions, cancellations, and refunds are handled.

1. 7-Day Free Trial

RetailPure may offer eligible plans with a 7-day free trial. The free trial is provided to allow customers to evaluate the platform, features, and suitability of the service before purchasing a paid subscription.

No payment is required for the free-trial period where the trial is offered at no cost.

Customers are encouraged to review the available features and plan details during the trial period before purchasing a paid subscription.

2. Purchases Are Non-Refundable

Once a paid RetailPure subscription plan has been purchased and activated, the payment is final and non-refundable.

Refunds will not be provided for:

Change of mind after purchase
Non-use or limited use of the service
Cancellation before the end of the paid subscription period
Unused subscription time
Purchasing a plan that does not meet the customer's requirements
Failure to use the available features or services

Customers are encouraged to carefully review the plan, pricing, features, and requirements before completing a purchase.

3. Subscription Cancellation

Customers may cancel their subscription to prevent future renewal charges, where applicable.

Cancellation of a subscription does not create an entitlement to a refund for the current paid subscription period. The customer may continue to access the service until the end of the applicable paid subscription period, subject to the plan's terms.

4. Duplicate Payments

If a customer is accidentally charged more than once for the same subscription due to a duplicate transaction, RetailPure may review the transaction and refund the verified duplicate payment.

5. Failed or Unsuccessful Payments

If a customer's account is debited but the corresponding RetailPure subscription is not successfully activated, the customer may contact us with the relevant payment or transaction details.

RetailPure will review the transaction and, where appropriate, take the necessary action.

6. Unauthorized Transactions

If you believe that a payment was made without your authorization, please contact RetailPure as soon as possible with the relevant transaction details.

We may review the transaction and take appropriate action based on the circumstances.

7. Refunds Where Applicable

Except for situations specifically addressed in this policy, paid subscription purchases are non-refundable.

Where a refund is approved, it will generally be processed to the original payment method used for the transaction. The time required for the refund to appear may vary depending on the customer's bank, card issuer, UPI provider, or payment service provider.

8. Contact Us

For questions regarding payments, cancellations, or this policy, please contact:

RetailPure
Email: support@retailpure.com

9. Changes to This Policy

RetailPure reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the revised Last Updated date.

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